Recent customer reviews of work completed by Heatsafe Birmingham.

(All reviews featured here are independently verified by Trustatrader.com)

heatsafe reviews

Hive Problem Solving

“My Hive thermostat stopped working last night, I called British Gas and they said Hive offices will be closed till Monday due to Easter break, I managed to get hold of Marco’s contact details through a family member and I was amazed at how not only did Marco manage to help me fix my thermostat problem over FaceTime but refused to take any payment from me.

I have a 3 month old girl and getting the heating sorted was of the utmost importance and knowing my situation he did not up his price for an emergency call out, he simply asked me to call on FaceTime and resolved my issue and took no payment.

I am forever grateful to him. It’s a sigh of relief in this day and age to see someone operating with such sincerity. God bless you. Many thanks, Usman.


3rd April 2024

Professional job, done on time

“Marco and his team were excellent, from first contact to completion, communication was great, and nothing was assumed to be finished until I was fully satisfied.

The work was done to a very professional standard and everything I asked for they were able to do. In today’s environment where it seems harder to get good tradesmen to a job in a reasonable timeframe,

Heatsafe were able to do just that. I would fully recommend to family and friends and will definitely use their services again if the need arises.


11th March 2024

Worcester Bosch Boiler Repair

“Marco was excellent!

We have an old Worcester boiler that had a broken fan unit. Marco managed to source, pick up a new part and fit it all in the same day.

It has potentially saved us a lot of money as we might not need to buy a new boiler for a while yet. Highly recommended.


16th January 2024

Viessman Boiler Repair

I had three engineers come out to fix the same fault with my Viessman boiler.

Heat Safe was able to diagnose the fault and repair within an hour.

Was able to also check other common issues experienced with the boiler. Highly recommended.


29th December 2023

Excellent engineer!

Marco is an excellent, competent, reliable, responsible and punctual engineer.

He is incredibly responsive to the requirements of his clients. Marco’s immaculate reputation and panache is because he finds no job impossible.

He leaves you feeling at peace as the level of his work is outstanding, top notch and beyond any reproach.

Highly recommended 5/5!


27th July 2023

Five Stars!

Cannot recommend Marco enough.

An absolute amazing job done.
Went above and beyond for us today.

Definitely 5 stars from us 😊


19th June 2023

Speedy Boiler Replacement

“Marco and his team were fantastic. Polite, hard working, honest and most importantly knowledgeable in their trade.
Called for quote on boiler replacement on Wednesday. Works complete by Tuesday. Highly recommend.”


16th May 2023

Superb Service!!

“Superb service from a competent and punctual engineer.

We called him to repair a tenants boiler.

Marco contacted the tenant made the appointment and turned up on time and fixed the issue. His prices are fair and his reliability is excellent.

Will definitely recommend

WCL Homes

4th April 2023

Excellent 5 stars smile

“Absolutely ‘EXCELLENT’!

Polite, ‘VERY’ helpful, understood my situation and did a perfect job in good time and left spotless!

I cannot recommend Heat Safe any more than ‘all’ the 5 stars for each area given …

If only all tradesmen/women were ‘THIS’ good etc!

HIGHLY recommended. AAA+++

Simon R

14th February 2023

Heatsafe Birmingham are happy to help

“Marco gives help over the phone when he can and is quick to diagnose problems. He’s also friendly and efficient.


23rd December 2022

Boiler Motherboard (PCB) Replaced

“My boiler motherboard decided to stop working on a very bitterly cold day.

The Heatsafe engineer was able to locate a part, outline the various price options and fit it with minimal fuss, very quickly.

He was also friendly, polite and professional.


10th December 2022

Leaking Boiler Fixed

“Marco fixed my leaking boiler in record time and also identified some installation issues to be fixed at a later date.

He took the time to explain everything to me and is very reasonably priced.

I would recommend him to anyone.


4th December 2022

Responsive & knowledgable

“Marco has been absolutely brilliant sorting out several problems with heating and plumbing as well as some electrics. Very responsive and extremely knowledgeable and helpful. Very happy to recommend him 100 percent


2nd December 2022

Fast Boiler Repair

“Great and fast service, was so happy especially in the cold winter without a boiler can be tough, thank you!


17th December 2022

Air conditioning installation

“I can thoroughly recommend this company. They installed my air conditioning unit within a week of contact and the engineers were very efficient, professional, knowledgeable, kind, thoughtful and tidy.

I am thrilled to have a wonderfully cool and comfortable home, so very, very pleased.


30th July 2022

Great comms & reliability …

“Very refreshing to have someone who communicates well and calls/turns up as promised.

Fingers crossed I won’t need them again but are definitely on my call list if I do!


19th August 2022

Boiler problem advice 

“Talked through fix on the phone, saved spending money and was extremely helpful.


22nd April 2022

Boiler Swap


“Marco has looked after our old Glowworm boiler replacing parts as and when needed over the years.

It recently bit the dust and I had no hesitation in getting Heatsafe in to do the swap, the team did a great job, completing in a day.

We now have a new fuel efficient Worcester Bosch fitted with a minimum of fuss.

Would recommend to anyone.”


1st April 2022

Plumbing works …

“Marco arrived at the stated time he was so polite nothing was too much trouble and even though the job was longer and slightly different to what was booked.

He remained professional and finished the job perfectly at a very fair price as well.

I would recommend him to anyone.


30th March 2022

Faulty Boiler Repaired

Picked up the keys to the property and the boiler was faulty.

Found Heatsafe on Trust a Trader who came out and assessed the problem and squeezed us in before the date we were set to move.

Very knowledgeable and professional did a great job and reasonably priced.

Would recommend to anyone.


19th January 2022

Plumbing works …

“Marco was both professional and pleasure to deal with.

The works were carried out on time and with minimal fuss.

I would definitely recommend him to my family and friends..


2nd March 2022

Boiler Issue Repaired

Very prompt response.

Committed to resolving issue before New Year. Stayed late to complete work on New Year’s Eve.

Boiler and hot water working fine now.

Fair price for work.


31st December 2021

Boiler Repaired

“Marco was very informative and pinpointed the issues with our boiler.

Despite the Christmas rush he repaired quickly and efficiently at excellent cost.

Many Thanks 

Matt Tipping

17th December 2021

Recommended …

“In this day and age you very rarely find genuine people who aren’t trying to rip you off.

Marco’s help and workmanship was excellent, his advice was perfect, would definitely recommend to family and friends.

In the future I would definitely use Heatsafe again.

Thank you Marco! 

Adam James

10th November 2021

5 Star Service …

“First class service from a professional polite and courteous gentleman. Explained the process and the costs up front and was able to complete the job within 1 hour.

Would highly recommend to family friends and everyone and want to thank Marco for making the process stress free. 5 stars, wish I could have given 10! 

Dawn Hearn

9th October 2021

Heat pump issue fixed …

“I can’t recommend Heatsafe highly enough.

I called Marco with a pump leaking issue and he was out within the hour to take a look (as I was worried about water damage). He took time to give me the right advice, ordered the replace part quickly and turned up to fix as soon as it was in.

His communication and promptness along with the professional and quality work undertaken plus very reasonable pricing I could not fault.

I would have no hesitation in recommending Heat Safe to anyone they were spot on for me in all aspects.

Just what you need in an emergency etc. 

Nick Browning

10th September 2021

Professional & polite …

“I was very happy with Marco’s work.

He was polite and very professional. completed the job in no time.

I would recommend this company I had another gas man come and couldn’t do the job.

But it was no problem for Marco. 

Mary Jones

2nd September 2021

New boiler installed …

“I contacted Marco as my boiler had been leaking for some time and I needed it changing.

He came to look at the job within 2 days and quoted. I was offered several different alternatives including repair and replacement. The pros and cons of each solution was clearly explained and costed. We agreed on a date for the work to be carried out and they arrived on time.

The guys were really good, professional tradesmen and all nice people. They completed the work in a tidy and timely manner. The end result was superb and tidied up afterwards to leave everywhere spotless.

They even did a couple of other repairs I needed doing which was fantastic. I would have absolutely no hesitation in recommending Marco to anyone. 

David Trotman

14th August 2021

Recommended …

“I would definitely recommend Marco & Heatsafe. He gave good advice both before & after completing the work. Heatsafe completed work in the agreed time and in a polite respectful manner and in the stated time with no extra costs. I may have found a cheaper service but certainly not to the high standards of Heatsafe. 

Stephen Eccled

16th July 2021

Quick response, friendly & professional …

“Just writing in to say thank you! Quick repsonse, friendly and professional too. 

Clare Kinsella

7th August 2021

Outside Tap Fitted  


Spoke to Marco late last week about an outside tap. All done and completed today. The guys have done a really tidy job, were very careful and left everything exactly as it was. Top quality job.


Dan Ray - Birmingham

21st June 2021

Rapid Boiler Repair  


A quick and efficient diagnosis and fix of my faulty boiler. Marco arrived as promised, fixed the problem and left everything clean and tidy, job done. I wouldn’t hesitate to recommend Heat Safe and will definitely be requesting their services again at my new property.

Kay Daman - Birmingham

24th May 2021

Fast & Efficient  


Fast efficient and polite. All work explained. Very helpful.

Peter Smith - Birmingham

12th May 2021

Electric Hob changed to a Gas Hob …

The Heatsafe guys came to my address to change my electric hob to a gas hob. This work was lingering for a while and I was unable to get a good gas safety person to carry out the job letting me down last minute. These guys were effective and efficient.

I rang they answered the phone confirmed the booking and arrived on time stated. The team did an excellent job with no complaints, very clean and precise, we had a good conversation and that built up a good relation and trust of these guys. At first I thought the price was a bit high compared to others but happy with everything in the end as I would rather pay that extra and have an immaculate job rather than someone who cuts corners and is not reliable.

Wish the guys all the best in the future and will definitely recommend them to friends and family as well use them again.

5 star overall, highly recommended” 

Zia Choudhury

20th April 2021

Toilet water leaks found and fixed in an hour’s time on an emergency call out!!

Absolutely amazing services from the “Heatsafe” team and their engineer Moji. It took 30 mins from taking the emergency call to arriving at my property today, fully prepared with all necessary parts for the job.

I thought, I was having just a small leak somewhere in my bathroom, Moji wasted no time, found 2 massive toilet water leaks in the pipes and flushing failure as well. He managed to fix all that in an hour’s time, he looked for extra failures, leaks around my whole property, showed me how to switch off water power from the main pipe in case of future leaks to stop any damage.

I can’t recommend highly enough this absolutely genuine and professional approach, high standard quality service and overall being extremely friendly human beings. And reasonable price! 

Make sure you save their number for all plumbing issues! 

Jasmine Kendall

2nd April 2021

Range Cooker Fitted 


Had my range cooker fitted.

Superb work, clean and tidy, very respectable, very quick to come out, would recommend this company!

Kevin Holliday - Birmingham

3rd April 2021

Boiler Repair after British Gas Botch Job


“British Gas had botched a job on my boiler unbeknownst to me.

Marco came out as an emergency on Monday 8th March and detected what the problem was. He came back the next day to fix the problem properly.

Really great service, polite, explaining everything, taking photos in order for me to make a claim against British Gas.

Would use again and highly recommend.


Ilona McCulloch

9th March 2021

Toilet Replaced Quickly


Heatsafe replaced a toilet after an accidental breakage. They were fast, efficient, friendly and a very reasonable price for the work undertaken.

They left the bathroom clean after completion of the job. I would highly recommend them and will be calling on them to do a complete bathroom fitting later in the year.

They were COVID safe at all times which is very important during this pandemic. Thank you for your excellent work.


Maureen Langan - Birmingham

2nd February 2021

New Radiator & Mixer Tap 


Marco and his workers were very professional and polite.

Got on with the job, which lasted for around 5 hours.

Fitted a central heating radiator in the bathroom and installed a mixer tap in the kitchen at a reasonable price. Highly recommended. 

Azmat Masood - Birmingham

31st October 2020

Baxi Boiler Service


Excellent and efficient service of my Baxi boiler that James and Aaron carried out for me in November.


Christopher Lawrence - Birmingham

12th November 2020

 Waste Disposal Replaced


To replace a waste disposal unit in a very tight space, arrived just as arranged did the job quickly and professionaly for reasonable price.

It is nice to find people who are as good as their reviews, highly recommended.


Hass Shahrokh - Birmingham

25th August 2020

 Excellent Job & Price! 


Marco from Heat Safe, was excellent. Excellent job, and price. Very polite and friendly and helpful.

Great job.

Thank you, Andy


Andy Craddock - Birmingham

25th August 2020

 Heating Repaired 


Fixed my heating in no time at all and a friendly guy.


Kim Byrd - Birmingham

26th September 2020

 Baxi Boiler Repair 


Hopefully found my ‘go to’ Plumbing & Central Heating professional, following the retirement of my previous contact.

Marco arrived at agreed time (on a Saturday) after reporting a failure of my Baxi boiler, and he diagnosed fault immediately. Sourced the relevant part despite it being a weekend, and arrived to replace the part at the agreed time on Monday.

Very friendly, and totally up front. Explained everything he was doing and the cause of the failure. Would have no hesitancy in recommending to friends and number will be passed to Neighbourhood Watch group.


Steven Tudor - Birmingham

6th July 2020

20yr Old Boiler Repaired!


“Contacted Marco late last night after my boiler stopped working, he messaged back immediately.

Marco came out today, lovely guy, pleasent and friendly.

He got my boiler going again to my surprise as its over 20 years old, I really thought I was looking at having to have a new one, but he worked his magic on it. Highly recommend Marco.”


Lesley Morris - Birmingham

15th August 2020

Toilet Repair


Brilliant, would definitely use again


Alice Carter

1st October 2019

Quality Work


We were very impressed with the quality of the work, the speed and how friendly and professional Heatsafe were.

Super easy to arrange and sort payments as well. Thank you!


Joanna Turska - Birmingham

22nd August 2020

Boiler Repairs


Prompt, punctual, professional, takes pride in his work and works to a high standard.

All you could ask for from gas safe registered engineer and plumber.

Will definitely recommend and use again.


Manjinder Talwar - Birmingham

24th May 2020

Gas Safety Check


Marco rang me within 15 minutes of my enquiry and arranged an appointment for today.

He arrived and on explaining the problem he quickly diagnosed what was wrong and repaired it.

Very reasonable price and very helpful friendly guy. Made sure I was happy with the job and understood what had been the problem.

So happy have booked him again for Gas Safety check


Karen Hannah - Birmingham

26th May 2020

Leak Repaired


Marco came out to us at very short notice and sorted out a leak very quickly.

He was lovely, helpful and in the midst of this pandemic was fully aware of protecting us and himself.

Couldn’t be happier and highly recommend.


Penny Brown - Birmingham

21st May 2020

Central Heating Repairs


Came promptly as an emergency to central heating failure, identified problem and returned next day to fix.

Will use for a boiler service when available.


Stewart Heywood - Birmingham

11th December 2019

Ceiling Leak Repaired


Marco really put himself out. Identified problem with water leak from ceiling quickly and remedied it.

Couldn’t ask for a more professional and friendly person.


Dylan Morgen - Birmingham

15th October 2019

Gas Boiler Repair


Marco was excellent very thorough and helpful I would recommend him to anyone.

I will be using him next year to service my boiler and other jobs I need doing. Thanks Marco


John Norton - Birmingham

28th October 2019

Plumbing Emergency Job


I have called this plumber a couple of times in emergencies.

He is easy to deal with. The communication is fantastic, he will phone or text when the job is finished if you want.

Kerry Clarke - Birmingham

10th October 2019

Leaking Pipes


Very helpful and quick.

Would recommend.


Martin Gribbin - Birmingham

1st October 2019

Go-to Guy for Plumbing!


Marco is prompt to reply and he has become my go-to guy for plumbing problems.

I cannot recommend him highly enough!

Simon Pong - Birmingham

October 2019

Fast Boiler Repair


When our boiler broke down, Marco was with us very quickly.

We needed a new part for our boiler which was ordered & fitted in no time, I wouldn’t hesitate to recommend.


Lee Bradbury - Moseley, Birmingham

November 2019

Boiler Issue


Marco quickly identified the problem and resolved it.

He recommended further courses of action.


M Bond - Birmingham

8th October 2019

Gas Boiler Installation 


Marco is very helpful, very knowledgeable and very patient.

He takes the time to talk you through the work he is going to do, then gets it done.

I recommend him absolutely.


Steve - Birmingham

October 2019

Top Service!


The service Marco gave was flawless, start to finish.

The price and service was superb and I wouldn’t hesitate to recommend.

For any further work, I will definitely call him!


Naz Khan

5th October 2019

Send us your review …

Have you received great service from our engineers? We’d love to hear all about it!

    Call HeatSafe Birmingham today on 07876 747 047

    Email: contact@heatsafebirmigham.co.uk

    Heatsafe Birmingham can help with all of your heating, plumbing & air conditioning needs all over Birmingham & the West Midlands, so don’t delay – call us today!

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